Narrative and Taste — Jane Chung

JANE CHUNG | STRATEGIC ADVISOR

I work with executive teams on organizational challenges that emerge at scale—typically when growth, complexity, or transformation introduces risk.

My background includes leading global digital and creative systems at Nike and navigating hyper-growth at Lime across 300+ regulated markets. My work sits at the intersection of taste, systems, and operating structure, focused on the often-invisible architecture required to sustain performance over time.

I partner with C-suite leaders at moments when creative ambition outpaces internal capacity, helping organizations identify and reduce organizational debt—the structural strain that causes strategy, execution, and culture to drift out of alignment under pressure.

Rather than optimizing for short-term output, I help teams design disciplined operating models that preserve brand meaning and allow creative and operational performance to compound over time.

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004–NARRATIVE AND TASTE

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Client: NIKE
Role: SENIOR CREATIVE DIRECTOR

004–NARRATIVE AND TASTE

PRACTICING DISCERNMENT AT SCALE

Designing systems where high-performance commerce and deep meaning coexist.

01. CONTEXT AND TENSION

When Daily Commerce Threatens Cultural Distinction

During a period of accelerated Consumer Direct investment, Nike’s Digital Studio was tasked with operating a 365-day retail engine while maintaining the brand’s cultural authority. Historically optimized for pinnacle sport moments and campaign-led storytelling, the new mandate required daily relevance across owned channels without "flattening" the brand. Tension emerged between legacy brand behaviors and commerce demands that required constant output; the risk was normalization—becoming commercially effective but culturally indistinguishable.

02. THE STRATEGIC REFRAME

Brand Integrity Cannot Disappear at the Point of Conversion

The core principle was that brand expression and commerce are not separate modes; brand integrity must not disappear at the point of conversion. We reframed Taste as the connective tissue between storytelling and selling. This meant accepting that while not every asset required a full narrative, every asset still required discernment—allowing product to carry meaning rather than just information.

03. THE APPROACH AND PROCESS

Operationalizing Taste as a Shared Discipline

To sustain quality at scale, we operationalized taste as a shared discipline. Key initiatives included:

Modular Creative Systems: Developing playbooks for non-hero moments (gifting, lifecycle, seasonal) that flexed across all channels.

Relational Models: Repositioning influencers and community programs (Swoosh Club) as co-creators rather than transactional placements.

Holistic Planning: Using Figma blueprints to map the full ecosystem and align on asset logic before production, ensuring work was planned holistically and then atomized intelligently.

04. THE IMPACT AND PROOF

When Taste Becomes a Constraint, Performance Improves

The studio demonstrated that brand integrity and commercial performance are mutually reinforcing. Beyond record-breaking performance for Black Friday and Cyber Monday, the true proof was systemic:

Brand Meaning Endured: Daily retail presence did not erode cultural authority; product-led assets remained authored rather than generic.

Systemic Clarity: Taste acted as a filtering mechanism and a strategic constraint that improved team speed and decision-making clarity.

Sustainability: We built a model where brand and revenue reinforce—rather than undermine—each other.

05. THE PERSPECTIVE

Taste Is a Strategic Constraint

Most organizations don’t fail at commerce. They fail at taste under pressure. When volume and velocity become mandates, brand collapses into output and quality depends on individual heroics rather than systems.
Taste is not an aesthetic preference—it is a strategic operating principle.
When treated as such:

Clarity increases under pressure

Decision-making accelerates

Brand meaning is preserved without blocking revenue

This work isn’t about choosing between brand and performance. It’s about designing systems where performance carries meaning.